TERMS AND CONDITIONS

By purchasing a product from our shop, you agree to all of the following Terms and Conditions. The STELLA AUREA team reserves the right to cancel and refund any orders from those who have not read the Terms and Conditions.

All product listings are PRE-ORDER items, as such, orders will only be shipped once all the merchandise has been produced. Production can take up to 6 months to complete, with the possibility of delays due to factors such as supplier shifts, production revisions, internal delays etc. By pre-ordering these items, you recognize and acknowledge these terms and possibilities.

SHIPPING AND DELIVERY

Buyers located in VAT-collecting countries (e.g., the UK) will have to pay the import VAT at the time of import, which is also known as DDU (Delivery Duty Unpaid).

• In this scenario, the import VAT may be first paid by the shipping carrier or customs agent on behalf of the shopper, in addition to any customs brokerage fees. They will then bill the shopper and release the goods once paid.If the shopper refuses to pay the bill, then the goods may be returned to the merchant. Any customs or taxes that may apply to each order after shipping are to be handled and paid by the buyer.

All physical products (books and merch) displayed in our shop are pre-production, which means they will not be made to order until the pre-ordering phase is complete. We estimate that production will take up to 2 months before shipping can begin; however, this may be subject to delays. All shipping updates will be announced on our zine’s Twitter account.

The STELLA AUREA team is not responsible for any additional delays or fees once the product has been sent to the Post Office. All shipping options automatically include a tracking number.

UNSERVICEABLE COUNTRIES

Unfortunately, we are unable to ship to the following countries at this time: Afghanistan, Belarus, Bhutan, Cuba, Haiti, Indonesia, Jamaica, Russian Federation, South Sudan, Sri Lanka, Sudan, Thailand, Turkmenistan, Ukraine, Venezuela, and Yemen.

If you purchase a bundle, we will have to refund you for all but the PDF costs. Should service to your country stop being available between purchase and shipment, we will contact you to discuss options.

PACKAGING

• Depending on the stretch goal items unlocked, and your choice of add-on items, your order will either be shipped inside a protective bubble mailer or a rigid cardboard box.

• To minimize damaged edges or scuffing, zine books will be encased in a plastic OPP bag or japanese wrapping paper, and prints will be secured within an envelope or inside the zine book.

• Orders including non-flat merch will utilize additional packaging to protect your items from sharp edges.

• Raised merchandise will be sealed in bags to prevent scratches against other items within your order.

• All acrylic items will have a layer of plastic to prevent scratching of its design; this plastic layer should be removed before use.

ADDRESS CHANGES

To update your shipping address, please email us at melmedardazine@gmail.com with:

• the name you placed your order under,
• order number, which can be found on your digital receipt, and
• your updated address

Before shipping begins, a last call for address updates will be emailed to all buyers. Buyers will have one week to update their addresses. After that week, changes to shipping addresses may not be made, and buyers will be responsible for reshipping their order.

REFUNDS & RETURNS

The STELLA AUREA team will only issue refunds under the following conditions:

• The buyer wishes to cancel and refund their order, and makes this request before the preorder period ends. Buyers may cancel their order but will not be refunded. Requests to refund an order will no longer be accepted after the preorder close deadline.
• An error was made on behalf of the STELLA AUREA team (e.g., incorrect address).

The STELLA AUREA team will not issue refunds in the following circumstances:

• The buyer changed their mind after receiving the purchased product.
• The product was sent to an incorrect or old address due to error on behalf of the buyer.
• Your order was shipped (i.e., given to the Post Office by our Shipping Mod) but tracking does not update.
• Your order was shipped (i.e., given to the Post Office by our Shipping Mod) but was lost or stolen.

DAMAGED AND MISSING ITEMS

If items are damaged or missing, please contact us via email within a week of receiving the package for replacements. Please note:

• Photographs may be requested depending on the buyer’s request.
• Replacement availability is dependent on stock and damage.
• Shipping for damaged items may or may not be covered by the project.

RESHIPPING PACKAGES

In the case where an order is returned to the STELLA AUREA team (due to an address error, failure to deliver, logistics on behalf of the shipping company, etc.), the buyer may choose to have the product shipped to them again if they pay the shipping fee. If there are re-delivery fees, the buyer will be responsible for them. If the buyer wishes to cancel the purchase at this stage, we will only refund the value of the product.

Refund policies:

Any and all refunds will be made to the payment method that was used to purchase a product.

If you have any issue with your order, please reach out to our team. We will evaluate the situation on a case-by-case basis.

FOR QUESTIONS OR CONCERNS ABOUT YOUR ORDER, YOU MAY CONTACT US AT MELMEDARDAZINE@GMAIL.COM.